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Departments & Offices

Treasurer

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The Treasurer’s Office is operating with a limited staff in the office and is open to walk-in customers at this time. Please see the phone numbers and email addresses below for your specific needs so that we may assist you remotely if possible.

If you would like to make a payment, please visit our online payment portal, CAPP.

If you need assistance between the hours of 8am and 5pm Monday-Friday, please call or email as follows:

  • If you have been adversely financially affected by Covid-19 and have not yet paid your car tax or real estate tax, please call 703-228-4000.

  • For help making an online payment, call 703-228-3702 or email capp@arlingtonva.us.

  • If you have received a delinquent notice or have questions about a parking ticket, please call 703-228-4000 or email TreasurerCompliance@arlingtonva.us.

  • If you have general vehicle or real estate tax payment questions, please call 703-228-3090 or email TreasurerOperations@arlingtonva.us.

  • If you have moved or sold your vehicle, or have business-related taxes and filing questions, please contact the Commissioner of Revenue’s Office.

Mission

In order to provide services to its residents, every government needs revenue and needs to know that its revenue will be collected and kept safe until needed. It is the mission of the Treasurer’s Office, as spelled out in the Code of Virginia, to collect state and local taxes and other revenues, to invest and safeguard the funds, and to disburse the funds as directed by the local governing body.

Frequently Asked Questions

Organization

The Treasurer is elected by the voters of Arlington. Organizationally, the Treasurer’s Office has three divisions (Accounting & Treasury Management, Compliance, and Operations), plus the Administrative and Litigation Units.  To view an organizational chart, click here.

The Treasurer’s responsibilities include:

Innovative Programs

CAPP – Customer Assessment and Payment Portal: This relatively new system allows Arlington taxpayers – individuals and businesses – to file, pay and monitor their accounts online. Among the services offered by CAPP are:

  • Pay by E-check or Credit Card
  • Schedule future payments and automatic payments
  • Pay your real estate tax in monthly – instead of twice yearly – installments
  • Receive email notifications and reminders of taxes, parking tickets and water/sewer bills owed to the county

TAP – Taxpayer Assistance Program: TAP helps Arlingtonians meet their tax obligations through short-term loans arranged with a local community bank. The loan is guaranteed by the Arlington County Treasurer so there is no credit check. There is an up-front origination fee of ten percent (10%) and no further interest is charged on the loan. The taxpayer pays back the loan in six to ten monthly installments. During the past 5 years, Arlingtonians have used TAP to pay approximately $2.0 million dollars in Arlington County taxes.

Taxpayer Outreach: The Treasurer’s Office strives to find low-cost ways to potentially save hundreds of dollars each in late-payment fees and interest. These included participating in an advertising campaign with neighboring Northern Virginia jurisdictions, placing automated reminder calls to taxpayers who have yet to make their payments, and emailing Bill Payer Notifications to those who are signed up in CAPP (the Customer Assessment and Payment Portal).  To sign up for Bill Payer Notification, visit CAPP.

Publications

Report to the Citizens 2016-2017

County Investment Policy

Awards

  • 2011 Government Finance Officers Association Award for Excellence (eGovernment & Technology category) — Recognized for the Assessment and Collection Enterprise (ACE) System, which streamlined the assessment and collection of several County receivables
  • 2011 Public Technology Institute Excellence in Technology Award (Web & eGovernment category) — Recognized for ACE
  • 2009 National Association of Counties Achievement Award — Recognized for the Reaching Out to Citizens initiative, which helps taxpayers avoid a late-payment situation with the Bill Payer Notification service, timely targeted communication and the Neighborhood Payment Program
  • 2007-2008 Public Technology Institute Solutions Award (Telecommunications & Information Technology category) — Recognized for the Neighborhood Payment Program, which allows residents to pay their taxes and fees at various Arlington locations