The Constituent Services Team helps ensure Arlington’s government works for all those living, working, conducting business or visiting the County. The team provides a link between residents, businesses, visitors and employees who have problems or are seeking information and solutions. Before contacting us, be sure to try some of our most popular and useful resources:
- Need help finding information? Start with our A-Z Directory of Services
- Looking for a particular staff member? Try our Staff Directory
- Report routine problems including pothole repairs, missed trash pickups, park maintenance issues, and more – online
- Need help with a permit?
- Need Small Business Assistance?
- Consumer issue? Go to the Consumer Protection Clearinghouse
- Concerned about potential discrimination, Americans with Disability Act, or other Human Rights issues?
- Requesting County documents? Go to our Freedom of Information Act (FOIA) page
Resident and Business Services
Arlington’s Resident Ombudsman is part of the Constituent Services Team helping citizens navigate County processes; answer questions; and handle complaints made concerning County services or activities. The position interfaces closely with the County Board Office, directing responsive action on behalf of Members.
Please Note: the Resident Ombudsman does not assist with nursing home or assisted living condition issues and complaints – please contact the Northern Virginia Long-Term Care Ombudsman Program at 703-324-5861 or visit the website.
The Business Ombudsman works in partnership with the business community to help resolve issues and identify potential improvements to County administrative processes. The position was created by former County Manager Barbara Donnellan as part efforts to increase economic competitiveness and solidify Arlington’s status as a premier place to do business.
Areas of Responsibility:
- Providing a personal contact for residents or businesses who have questions or need assistance with Arlington’s array of services.
- Ensuring tenants and small businesses have the access they need to help navigating the permitting process and opening their doors for business.
- Management of the County’s relationships with the regulated public utilities operating in Arlington, including Washington Gas and Dominion Energy.
- Championing goals of improved customer service and increased efficiency and effectiveness across all County operations.
- Leading various process improvement efforts.
What we don’t do:
- Perform emergency or other immediate services.
- Collect or share any private or protected information, such as medical records.
- Mediate private disputes or provide legal assistance.
- Provide financial assistance or direct County financial resources to individuals, businesses, or specific stakeholder groups.
- Entertain personal attacks, abusive language, or threats against County staff.