Office of Communications and Public Engagement

Part of the County Manager’s Office, the Office of Communications and Public Engagement is responsible for enterprise-wide communications, civic engagement, constituent services, and the Resident Ombudsman.

Communications

Our Communications team manages a number of channels for the enterprise, including:

• Newsroom | View media contacts
• Citizen newsletter
• Arlington Insider e-newsletter and other e-subscriptions
• County website
• Facebook  | Twitter | Instagram | Flickr 

Arlington TV (ATV)

ATV is the visual communications channel for Arlington Virginia County Government. Watch ATV:

• Watch ATV live online
• Comcast Channels 25 & 74 | Verizon Channels 39 & 40
• Subscribe to our YouTube channel 
• Watch County meetings live on ATV, live online, or on-demand:
  • County Board Meetings and Work Sessions
  • Planning Commission Meetings
  • Transportation Commission Meetings

Public Engagement

Beginning in 2012, we began building our organization’s capability for civic engagement. Today, we have incorporated many concepts into our day-to-day work, and continue to improve our engagement activities.

• Visit Engage Arlington — learn how you can help us with input and how you can get more involved with our community.
• Contact Jennifer K. Smith, Director of Public Engagement. Send Jennifer an email.

Constituent Services and Resident Ombudsman

The Constituent Services Team helps ensure Arlington’s government works. The team provides a link between residents, visitors and employees who have problems or are seeking information and solutions. Before contacting us, be sure to try two of our most popular — and useful — resources:

• A-Z Directory of Services — if you cannot find it here, be sure to let us know so we can add it.
• Online Make a Service Request / Report a Problem — also available as a mobile app for iOS and Android.

Constituent Services Team

• Robert Sharpe is the County’s Resident Ombudsman and leads the Constituent Services Team. He facilitates constituent issues interfacing with the County Board and manages special projects. Send Robert an email.
  • We also have a Business Ombudsman
• Ina Chandler is the County’s Freedom of Information (FOIA) Officer and assists with residents’ inquiries.
  • More About FOIA
• Jo Ann Harrison is assistant to the County Manager and assists with residents’ inquiries.

Contact the Constituent Services Team