Arlington’s Business Ombudsman works in partnership with the business community to help resolve issues and identify improvements to County administrative processes. We also have a Resident Ombudsman to assist with constituent issues.
Areas of Responsibility
- Coordinating with the BizTeam, an interdepartmental team that assists tenants and small businesses in navigating the permitting process and opening their doors for business.
- Championing goals of the BizTeam: improved customer service and increased efficiency and effectiveness of the permitting process.
- Leading process improvement efforts across multiple departments to also improve customer service.
News & Updates
- The Chair’s Business Brain Trust has developed five outcomes to advance its vision — Arlington: Where business succeeds so the community prospers.
- Learn more about One-Stop Arlington — the County’s new initiative to make it easier to do business with the County.
- Improving permitting process: See the results of a recent public survey about the permitting process.
- All Hail the Business Ombudsman — Arlingtonian, Arlington Chamber of Commerce, Nov. 2014
- New process improvements make it simpler to do business in Arlington (Jan. 2015)
Then-Arlington County Manager Barbara Donnellan created the Business Ombudsman role in March 2014 and appointed Assistant County Manager Shannon Flanagan-Watson to serve in the position. “Our goal is to increase Arlington’s economic competitiveness in the region and nationwide,” said Donnellan. “We are taking steps to become the premier place to do business.”
The ombudsman works out of the County Manager’s Office and reports directly to the Manager.