Arlington’s Business Ombudsman works in partnership with the business community to help resolve issues and identify improvements to County administrative processes.
Areas of Responsibility
- Coordinating with the BizTeam, an interdepartmental team that assists tenants and small businesses in navigating the permitting process and opening their doors for business.
- Championing goals of the BizTeam: improved customer service and increased efficiency and effectiveness of the permitting process.
- Leading process improvement efforts across multiple departments to also improve customer service.
Then-Arlington County Manager Barbara Donnellan created the Business Ombudsman role in March 2014 and appointed Shannon Flanagan-Watson to serve in the position. “Our goal is to increase Arlington’s economic competitiveness in the region and nationwide,” said Donnellan. “We are taking steps to become the premier place to do business.”
Arlington’s Resident Ombudsman is part of the Constituent Services Team helping to ensure Arlington’s government works. The team provides a link between residents, visitors and employees who have problems or are seeking information and solutions. Before contacting us, be sure to try two of our most popular — and useful — resources:
- A-Z Directory of Services — if you cannot find it here, be sure to let us know so we can add it.
- Online Make a Service Request / Report a Problem — also available as a mobile app for iOS and Android.
- Consumer Protection Clearinghouse – provides resources and information on consumer issues, including cable services, taxis, and towing.
The Resident Ombudsman role is the result of County Manager Mark Schwartz having expanded his Office of Communications to include Public Engagement. “We are working hard to better serve our community,” Schwartz said. “And if you run into roadblocks, our Ombudsman is here to look out for your interests.”