Constituent Services Team

The Constituent Services Team (CST) helps ensure Arlington’s government works.

The team provides a link between residents, visitors and employees who have problems or are seeking information and solutions in a timely and customer friendly manner.

Team Members

Farah Shakour, leads the Constituent Services Team. She facilitates constituent issues interfacing with the County Board and manages special projects.

Ina Chandler, administrative technician, is the County’s Freedom of Information  (FOIA) Officer and assists with residents’ inquiries. More about FOIA.

Jo Ann Harrison, assistant to the County Manager, provides the first point of contact with callers and visitors to the County Manager’s Office.


Contact the Constituent Services Team